|
|
|
|
"Danielle,
Thanks for going the extra mile to help me get my bike the way I want it. Even though you have a lot of customers that you treat as special as you do me, you make me feel like I'm one of your friends and not just a customer. I feel that you are just as excited about my add-ons as I am and you make sure that I'm getting it just the way I want it! I don't know how to show you the appreciation that you deserve because I have never felt as important as a customer as you have made me feel.
You're customer,
Carl"
|
|
By: Anonymous beaverton,OR
|
|
|
"I would like to thank Paradise for the wonderful service, not only during the purchase of our two bikes, but every time we come in. We always receive excellent treatment when we come, whether its for parts, service, or merchandise. I enjoy coming in and seeing everyone, and look forward to many more great experiences."
|
|
By: Trisha Tillamook,OR
|
|
|
"Would like to compliment 'Steve' of your Service Dept. for a courteous, professional and prompt service afforded to an out-of-state rider. Right to the point diagnosis, repair and reasonable charges made my ride back to California secure and trouble-free.
Service date: 7-31-08
'01 RoadGlide (Diamond Ice)
"
|
|
By: Anonymous Chino Hills,CA
|
|
|
"I love your store!! Even the bathrooms are cool!! (Who did the artwork on the walls?) Your sales people are fantastic and very informative and attentive. Your selection of bikes, parts, clothing and accessories is phenomenal! Thanks for a great experience!"
|
|
By: Becky Camas,WA
|
|
|
"By far the best motorcycle dealership experience I have ever had. I would recommend this dealership to everyone. Excellent facility, incredible staff, well staffed, and very profesional. I would go out of my way to support this dealership."
|
|
By: Trent Beaverton,OR
|
|
|
"Great experience.
I am happy with my assocition with Paradise. You are a first class orgaization. Experienced, friendly sales people make it a painless buying process. "
|
|
By: Robert Portland,OR
|
|
|
"Shaun was a good salesman, I had a good experiance buying here. My only complant is most dealers give you a 10% discount on parts when you buy a new bike, and most H-D dealers being american give vets and disabled vets a 10-15% dicount and you don't which I strongly believe in being a disabled vet."
|
|
By: Jeff St.helens,OR
|
|
|
"I would highly recommend Paradise to anyone buying a bike. Everyone is top notch, professional and friendly. I have made quite a few friends and it does not end at closing time. Riding together to certain places, Corner Saloon, for one place and there are other places we have gone.
Keep up the GREAT job."
|
|
By: Ron Tigard,OR
|
|
|
"I just bought my first Harley from a private Party and came to Paradise for some answers and a few chrome items (it's so addicting) to put on the sportster. On Saturday I bought a Switchback jacket and some gloves from Missie. She really knew the ins and outs of riding gear. Sunday I was zipping up the jacket and the zipper came off in my hand. I brought it back Monday morning and they said it was clearly a defect but they wouldn't have more of my size in for 7-10 days. I'm thinking "Great, stuck without a Jacket" However the great folks there gave me a loaner FXRG jacket to use!!! I have never had such care for a customer with an item of clothing like that EVER!!!
Your people treated me like a VIP customer even though I didn't buy my bike there. Folks there were all willing to help me with all my nube questions and made me feel like part of the Harley family. I know where my next bike will be coming from.
Thanks Missie for an outstanding Job!
"
|
|
By: Mike Aloha,OR
|
|
|
"The employees there are friendly and helpful. They checked on me several times during my visit and called me at home the next day to make sure I was ok and my visit was perfect."
|
|
By: spike tillamook,OR
|
|
|
"We would just like to say "THANKS" for every thing! You guys were very good to deal with! Every thing about the whole process was GREAT!!! Definitely would recommend you to anyone! "
|
|
By: Jem & Trena Oregon City,OR
|
|
|
"Mike Durbin,
Please share the following with your Awesome Staff;
After moving here from Iowa NOV 2007, a friend AKA Jules introduced me to you and a good portion of your staff on the first meeting. After spending several months of visiting your dealership on a regular basis, I got to know just about everybody there. I’m extremely particular who works on my bike and after learning about the impressive credentials of all your staff, not just the service department, I decided to put the finishing touches on my GEEZR Glide by giving your service department the opportunity to make my motor BIG. Just have to have a BIG motor when you have a Fat Bagger!
After several discussions about components and numerous visits, Jon and Steve in service impressed me enough to take the plunge. They asked me what I was looking for in performance, I told them and they delivered. Theo was the Technician who did justice to my motor and I am thoroughly impressed with him being meticulous in his profession. Well, not just with him but with the whole service department’s meticulous nature. Jon, Steve and Theo are just three of the people in the 5 Star Service Department. I trust everybody and know that they would do an awesome job on my bike. Can’t forget Santiago, he’s the man for a clean ride!
The service department isn’t the only place to stop while there, the folks in the parts, motor clothes and sales are some of the most helpful and knowledgeable people in the business. If they don’t have it, they know where to get it. You all know who you are and I appreciate having had the experience with you all and consider you all my friends. I personally have the utmost respect for all of you and what you do. Great group of people and have a sense of humor as well.
Gotta like the whole 9 yards.
I even like talking to you, Mike. ; )
Take a trip to Paradise, you won’t be disappointed!
Shiny side up!
P.S.-I think they all like my dog Jake better than me! They give him treats and rub his belly! I’m jealous.
"
|
|
By: John Tigard,OR
|
|
|
"Dear Mike,
I'm writing a not of thanks for the great work your team did when my Harley broke down in Banks,OR. I was on the first of a three day ride with my friend Benda, who was halfway through a vacation riding her Sportster through Oregon and Washington. I had linked up with Brenda at the Brown Derby Restaurant in Banks and, when we went to leave, my bike wouldn't start. I called your dealership and they gave me the number for Pro Tow who would trailer my bike to your shop.
We arrived shortly before closing on a Monday, August 28th and the person behind the service counter initially told me, with no appointment, he might be able to have my bike ready in a week, on Sunday. Taken aback, I told him I was on a road trip and that my bike had a simple electric problem that should only take an hour or so to repair. He said okay, and wrote "traveler" on my service ticket to speed the process.
Not wanting to put a crimp in Brenda's vacation, I then rented a 2007 Dyna Wide Glide from your employee Kara - a gem of a person. Not knowing when my bike would be ready, I rented the Dyna for two days. Because my bike was in service she rented the bike for half the price - SWEET! The very next day, while touring the Willamette Valley the service department called and my bike was ready. So Brenda and I doubled back, returned the Dyna, picked up my Softail Standard and were back on the road.
Because I know your father John, I was planning to visit you dealership during the ride - but not through the service dept! Thanks to your friendly and caring employees, our trip continued as planned. You have a great group of employees and a wonderful store. I wish I lived closer so I could visit more often.
Thanks again to you and your employees!
Donald"
|
|
By: Donald Banks,OR
|
|
|
"Dear Ed:
What a great party! You did a terrific job. I'm so glad that Portland was picked as one of the kick off points for the Ride Home.
I hope the Harley people were happy with the Portland events. I know that you worked very hard to make it successful.
Thank you so much for the beautiful leather jacket. It is a very special memento of Rose City Thunder and the 100th Anniversary. I also greatly enjoyed my short ride on the bike.
Thanks for all the hard work. Portland is definitely Harley-Davidson friendly.
With warm regards,
Vera Katz
Mayor"
|
|
By: Anonymous ,XX
|
|
|
"Many thanks for hosting a 100th Anniversary customer event at your dealership as part of the 100th Anniversary Ride Home. From all those we have heard from, we've heard nothing but great comments about their experiences.
The Ride Home and all the dealer events, which included live entertainment, poker runs and other activities helped to make the 100th Anniversary a huge success. We couldn't have done it without you and your team's support!
Thank you,
Jon Fleckinger
Vice President
North American H-D Sales and Dealer Services"
|
|
By: Jon ,XX
|
|
|
"Hi,
I just wanted to write a quick note to let Ed and the Harley crew to let you know how much we enjoyed Saturday's Casino Night. It was a lot of fun - the gaming, the food, and the music (simply terrific).
These events continue to demonstrate the value Harley puts on it's customer base.
Thank you,
Bob and Sharon"
|
|
By: Bob and Sharon ,XX
|
|
|
"Dear Ed,
I would like to take a moment and thank you for your help on the purchase of my 95" HTCC engine upgrade. The engine components work great!!! The service I received is awesome, it made me feel that purchasing my 2002 FLHT was the correct decision, as I can see through your actions that you and Destination are commited to customer service after the sale of a vehicle. I would like to thank your parts dept. as well, they were very helpful in getting answers from the Motor Company on my every question. Keep up the good work!
Sincerely,
Marc"
|
|
By: Marc ,XX
|
|
|
"Ed,
In this day and age we as consumers expect so much for our dollar and especially in the cutomer service area. Finding good cutomer servicetoday however can be quite a chore. I just wanted to take a minute to commend your stor for outstanding employee customer service. I travel to Oregon a few times a month (I oversee Kadel's Auto Body operations in Idaho) and always look forward to visiting your store. You have a lot of merchandise and the employees are always fast and friendly and accommodating. On Dec. 1st I had purchased some rings and clothes from Shelly. The rings were to be special ordered and mailed, and I took a sweatshirt with me. When I got to the airport at PDX I realized that she had billed me by mistake for a shirt that I had her return to the shelf. By then it was 20 minutes past closing time but i called anyway fearing I may not be believed about the mistake. Cami answered even though you were already closed and handled my situation very courteously. I think you are in the same boat as we are in trying to find help that goes beyond their job description and requirements. She sure suprised me by answering after hours and I appreciated it. Even though I live in Boise you can bet I will buy my next Harley (for my wife next spring) and also my own when I upgrade from my 2002 Heritage soon from Destination Harley-Davidson. The dealer here is ok, don't get me wrong. They just don't measure up to your store.
Why did I start shopping at Tigard when I live in Idaho?? Because way back when I was still riding a Honda and dreaming about a Harley, one of your salesmen gave me the time of day and did not treat me like a tire kicker. He even gave me a 100th Anniversary catalogue. Since then I have spent hundreds of dollars at your store and will buy my future bikes there also. The only reason I did not buy my first Harley fom you was because I had a friend who went bankrupt and needed to sell his 1200 mile 2002 Heritage that was already decked out with goodies. Otherwise I was planning on coming over there.
Thanks for the opportunity to shop in such a friendly and well stocked store and keep up the good work. Pat your people and yourself on the back, you all deserve it. I have visited many Harley stores in Scottsdale, Fort Wayne, Boise, Yakima, Indianapolis, Seattle, San Diego, Dallas, Nashville and more. They don't have it together like Destination!
Lou Mowan
Kadels Auto Body"
|
|
By: Lou ,XX
|
|
|
"Mike,
Thanks for taking the time to speak to me today. Quite frankly I just cannot say enough about the treatment I received at your dealership. I had very "ho-hum-I don't care experience" at two other bike shops. Yours contrasted sharply with that.
Andrew was upbeat and welcomed me to your store. He showed me around and pledged his service to me. A young lady at a desk when you first came in gave me a warm smile and even recognized me the next day when I came in as well. I may not be in the "H-D" league yet, but I have told 10 bikers in less than 10 days about the "Nordstrom" treatment I got at your store. You have to be doing something right, because this culture does not happen by accident. I will do my best to emulate your employee's attitude at my own place of work.
We always hear about it when it's not right. I though you would like to hear about it when it is.
Thanks, I'll be back.
John"
|
|
By: John ,XX
|
|
|
"Dear Mike,
Many thanks to you for treating my mom, Margaret, to her first motorcycle ride in honor of her 75th birthday. She says that when we walked into your first-class facility she wondered what was going on, but she was completely surprised when you rolled out a beautiful Harley-Davidson for her to ride. I think that she was also surprised by how much she enjoyed the ride!
We appreciate the gracious welcome that you and Ed gave us, and we thank you for your generosity in helping us to celebrate my mom's birthday in memorable style. We'll plan on traveling to your shop again.
Sincerely,
Don and family"
|
|
By: Don ,XX
|
|
|
"When I was purchasing my new 2008 Harley I felt like I was royalty. The staff and sales personal made me feel like I was the only person in the store, even though it was very busy. I thoroughly enjoyed my experience. The staff was very responsive and attentive to my needs. I will, and have, tell everyone I know and don't know that when they are looking for a new Harley to go to Paradise."
|
|
By: Anonymous Salem,OR
|
|
|
"I took the Team Oregon class last February (2007) through Paradise and have been a loyal customer since. The staff are knowledgeable and friendly, and they are not at all pushy. Paradise also has a fabulous clothing selection, far better than any other bike store in the Portland area, to compliment my new bike! These days you can see me on my Dyna Low Rider almost anywhere in the Portland metro area, alone or in groups! I feel safe and stylish with the knowledge I've gotten and the killer clothes I've bought at Paradise. Thanks Paradise, for making my dream of riding come true. "
|
|
By: Annie Lake Oswego,OR
|
|
|
"Thank you, thank you. From start to finish an outstanding experience. The Service Dept. fixed my turn signal issue and did a nice job on the 7.5K service all in a one day turn. I'll be back."
|
|
By: Bob Hillsboro,OR
|
|
|
"My relationship with Paradise Harley began when the store was Destination Harley. I was wondering if the great relationship I had with Destination would suffer when the new owner took over and the dealership became Paradise. I needn't have worried. The employees at Paradise have improved the Harley Rider's experience for me and actually manage to make it better with each passing year. I wish I had the words to express the incredibly high level of customer satisfaction in all departments they have achieved with me. In particular, Mike Hickman has been truly great to work with. I recently purchased my 5th bike from the dealership and Mike made the experience even more fun for me that the first Harley I bought. Thanks to everyone at Paradise for the first rate sales and service I get EVERYTIME I come to you store. Larry"
|
|
By: Larry Beaverton,OR
|
|
|
"My wife and I and our FXDS would like to thank you for a fine time Sunday with the Luau Party.
Thanks,
Joann & Dave"
|
|
By: David cornelius,OR
|
|
|
"Paradise Harley-Davidson and Staff did an outstanding Luau today for their customers! Good Job!!!"
|
|
By: Sharon Salem,OR
|
|
|
"Mike Durbin - thanks for the invite to the Luau last Sunday. It was a great event, good food, fine entertainment. Your service staff was very courteous in answering my question on how to "lube" a Vintage Harley-Davidson Golf Car.
Jim"
|
|
By: Jim Tigard,OR
|
|
|
"On Monday July 30th, 2007 while riding to Portland, I developed a maintenance problem with my 2003 Heritage Softail. I called Paradise H-D using my HOG Atlas. I spoke to two very helpful women, Shawna was one of them. She forwarded the call to Jon Allen who attempted to diagnose the problem over the phone and then set up an appointment to have the bike serviced.
I am employed as a pilot with Johnson & Johnson, a health care company. The nature of my job allows me the opportunity to travel all over the world where I come in contact with many varied cultures and traditions. As a pilot, I know the importance of a good mechanic and good maintenance and I am able to recognize good people skills. Which brings me to the significance of this email. I want to recognize those who were so helpul and polite in solving my issue. They include the following: Jon Allen, Rocky Hardesty, Darrin Sprecher, and Shawna (who gave me excellent directions to the dealership). All of these and I'm sure others were instrumental in making this a painless experience for me.
The owner of this fine dealership and Harley-Davidson should be pleased to know they have excellent employees who can rise to the occasion and represent them so well.
Thank you very much for making this an experience in which other dealerships will be compared in the future.
Sincerely,
Thomas"
|
|
By: Thomas Allentown,PA
|
|
|
"This is our 4th Harley-Davidson in the family, however, it’s my 1st new one.
Jeff Runi was our sales guy and he was AWESOME!! He took the time to really show me the bike and even stayed late doing so. He truly is the best.
We love the owner, Mike Durbin. He is friendly, caring, and very much appreciative of his customers. He has done a GREAT job with the dealership since he purchased it.
Lastly, I’d like to add that the service department has also done a great job. Their work is pricise and timely. Very much appreciated!
"
|
|
By: Anonymous ,XX
|
|
|
"My husband usually handles all maintenance and service work on my motorcycle. He will not have any work done on any of our motorcycles (all Harley-Davidson) at the selling dealership, but he has total confidence in Paradise Harley-Davidson's service department in Tigard, OR.
Donna Ager
"
|
|
By: Donna Portland,OR
|
|
|
"i bought a bike there and it was the best buying experience i have ever had,thank you to the whole staff."
|
|
By: richard west linn,OR
|
|
|
"I just wanted to say that I had been dealing with 3 other dealerships in the area (I dont know if its ok to name them)and Jason on the sales team at paradise was more helpful than the other three sales people from the other dealerships combined. If it wasn't for his exceptional motivation and dedication to me the customer I would not have bought my bike here. I had many offers from the other dealerships as well and the fact that Jason was willing to stay late and work around my schedule made a big difference to me. I couldnt be more happy with my purchase and will sing your praises to everyone I meet that is interested in getting a new bike. Thanks for the great experience Jason, I appreciate it.
"
|
|
By: Jeremy Mcminnville,OR
|
|
|
"Bought my bike there 2 years ago, I will be back for my next one. I acctualy got on here to see what you had in stock! Seen the survey and wanted to say you guys ROCK!"
|
|
By: Brian Albany,OR
|
|
|
|
|
|  Join our E-Newsletter
| |
|
|
|
